Shipping policy

Shipping Policy

Last Updated: February 1, 2026

Order Processing Time

All orders are processed within 1–2 business days (48 hours).
Orders are not processed or shipped on weekends or holidays.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Carriers

We use a combination of major carriers (including UPS, USPS, and FedEx) through Shopify Shipping to secure the best available rates.

Carrier selection is determined at the time of shipment based on cost and delivery efficiency.

Shipping Rates

Shipping rates are calculated at checkout based on:

Order weight
Box size
Delivery destination
Carrier rates

We currently do not offer flat-rate or free shipping.

PO Boxes

We do not ship to PO Boxes when the selected carrier does not support them.
If a PO Box address is provided and the selected carrier cannot deliver to it, the order may be delayed or canceled.

Order Accuracy & Address Responsibility

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

We are not responsible for lost packages.
Additional shipping fees may apply for re-delivery.

Orders returned due to incorrect address information may be refunded minus shipping costs.

Lost or Stolen Packages (FOB Shipping Point)

Once a package has been transferred to the shipping carrier, responsibility for the shipment transfers to the customer.

If tracking shows “Delivered,” we are not responsible for:

Lost packages
Stolen packages
Delivery location disputes

Customers are encouraged to:

Ship to secure locations
Monitor tracking information
Contact the carrier directly regarding delivery issues

Carrier Delays

We are not responsible for shipping delays caused by:

Weather conditions
Carrier service disruptions
High-volume periods (including holidays)
Acts of God

Delivery times provided at checkout are estimates only and are not guaranteed.

Cold Weather Advisory

Our syrups are safe for shipping; however, in freezing temperatures, natural acids within the syrup may temporarily solidify, resulting in visible particles or “floaties.”

This is not a defect.

If this occurs: